Privacy Policy

This policy explains what Mercivo collects when you visit our website or use our service to run an online store, why we collect it, and the choices you have.

Information we collect

• Account details: your name, email address and a password (stored securely, never in plain text).
• Store details: your shop name, logo, products, orders, customers and the settings you choose.
• Messages you send us through the contact form.
• Basic technical data such as browser type and pages visited, to keep the service secure and working.

Your shoppers’ information

When shoppers buy from your store, you are responsible for their information and we process it on your behalf to run your store. We do not use it for our own marketing.

How we use information

• To provide, secure and improve the service.
• To send you account, billing and service messages.
• To reply to your questions.

Sharing

We share information only with providers that help us run the service (such as hosting, email and payment providers), when the law requires it, or with your permission. We do not sell personal information.

Your own accounts

Messaging and sending credentials you add (for example WhatsApp or email details) are used only to send your store’s messages.

Keeping and deleting data

We keep your information while your account is active and as long as needed to meet legal obligations. You can ask us to delete your account and data.

Your choices

You can ask to see, correct or delete the personal information we hold about you.

Contact

Questions about this policy? Contact us.